COMMON QUESTIONS
Frequently Asked Questions
What is LabelGrid?
LabelGrid is a music distribution and catalog-management platform for record labels, independent artists, and distributors. It delivers music to all major DSPs, collects royalties and splits them, runs a release-review and claim-management layer, and offers a full REST API and white-label distribution.
When was LabelGrid founded and where is it based?
LabelGrid (LABEL GRID LLC) was founded in 2017 and is based in Denver, Colorado, United States. It has operated continuously since 2017, serving customers worldwide, and is a Merlin Network member and a Spotify Preferred Provider.
Who is LabelGrid for?
LabelGrid is built for independent artists, record labels and distributors on the same platform. Multi-label management, per-artist payout accounting, team access and an open API are available whether you run a single catalogue or many.
Is LabelGrid a Merlin Network member?
Yes. LabelGrid is a Merlin Network member and a Spotify Preferred Provider. It supports DDEX ERN 3.8.2, 4.3.0, 4.3.1, and 4.3.2 for delivery and import.
What platforms does LabelGrid distribute to?
LabelGrid delivers to all major DSPs worldwide, including Spotify, Apple Music, Amazon Music, YouTube Music, TikTok, Deezer, and Tidal, plus regional platforms and UGC services. See the distribution feature for details.
Does LabelGrid have an API?
Yes. LabelGrid exposes a full REST API with public documentation and a sandbox environment, so partners and distributors can build their own branded distribution platforms on LabelGrid infrastructure.
Does LabelGrid publish its pricing?
Yes. Every plan and price is published on the pricing page, including API plans. No sales call is required to see them.
Is there a free trial?
Every standard plan includes a 7-day free trial with full access to the platform. Payment details are entered at signup, you are not charged until the trial ends, and you can cancel during the trial without being billed. Delivery to stores begins on a paid plan.
How do I get support?
Support is answered by people who work in label operations, on every plan. There are no chatbots. Tickets are handled on business days during working hours rather than around the clock, and the Help Center documents the platform end to end.
How fast does LabelGrid support respond?
The average response during business hours is under 2 hours, and those times are targets rather than per-ticket guarantees. On API plans the first-response target is 2 business days. Scale API and Custom API accounts also get a dedicated account manager as a named contact.
How long does release review take?
On Solo, Basic and Pro we aim to finish the first review within 10 business days, and most reviews finish well before that. Custom and API accounts have a standard 5-business-day review SLA. Business days are Monday to Friday, not counting public holidays. The Help Center guide to validation and review explains what is checked.