Frequently asked questions
Who is behind Stem, and how do you get an account?
The contracting entity is Stem Disintermedia, Inc., which the Terms describe as operating "together with its affiliates". The privacy policy linked from every footer is headed "Concord – Privacy Policy" and names Concord Music Group, Inc. as the data controller. Los Angeles is the arbitration venue in the Terms; the postal addresses on the pages we captured are Concord's, in Nashville and London. Access is by application, reviewed one at a time: "We personally and carefully consider each application." LabelGrid is Label Grid LLC, founded in 2017, based in Denver, Colorado, and a Merlin member. Standard plans are self-serve with a seven-day trial; API and white-label accounts go through onboarding screening.
What does Stem's ten percent cover, and what does a LabelGrid plan cover?
The two are not the same purchase, so start with what each price is for. Stem's Terms define a "Distribution Fee" as "ten percent (10%) of Gross Revenue derived from the exploitation of all such Content, unless Stem otherwise agrees to a different percentage in writing", and "Net Revenue" as "Gross Revenue less the Distribution Fee and less all Deductions", with Deductions limited to taxes, costs of collection, refunds and credits. Against that base Stem "will pay you in the aggregate a sum equal to One Hundred Percent (100%) of Net Revenue". No subscription price or rate card appeared on the 22 Stem pages we captured on 18 September 2026. That fee is buying a services team as well as distribution. LabelGrid publishes a rate for every plan and API tier and sells the infrastructure without the services, so what settles it is what each side is paid to do.
Does Stem charge anything beyond the distribution fee?
Their Terms name three. Gross Revenue is computed "on a fully cross-collateralized basis across all Content uploaded by you through the Stem Service", so the catalogue settles as one balance. "Recoupable Expenses" cover third party costs Stem pays that are attributable to the rights granted, "including, without limitations, costs related to design, artwork, advertising, marketing, promotion", recoupable "from your share of Net Revenue". And Stem "may earn and retain interest on any amounts that are or may become due to you" but are not yet payable, for its own account. LabelGrid funds no marketing, artwork or advertising, so our Terms carry no recoupment concept and no cross-collateralisation; the deductions on your money are the plan's distribution share, a higher share on UGC and Content ID revenue, and your own bank-side charges.
What services does Stem provide that LabelGrid does not?
Most of the ones a label would recognise. Their homepage describes a team of experts to "assist with rollout strategy and artist development" who "help you tap into our vast network of digital advertising agencies, brand partnerships, and more", personalised guidance on your pitching strategy under Playlist Promotion, and revenue data per platform, flagged by a business intelligence team. Their Scale FAQ tells a customer to "talk to your account manager". LabelGrid provides none of those. Support here is ticket or email on every plan, priority on the higher standard plans, and a dedicated account manager on Scale API and Custom API: account management for the platform, not a marketing team.
Does Stem offer advances, and does LabelGrid?
Stem does, through Scale; LabelGrid does not, on any plan or tier. Their page describes cash up front, repaid as a locked percentage of future monthly earnings: "No, this is not a loan." There is no interest and no credit check, and a fixed fee is calculated before you take it, based on "your average monthly digital streaming earnings, the size of the advance requested, and how quickly you want to pay the advance back". Every recipient connects a bank account, and splits are locked once an advance is initiated. Two conditions repay a careful read: "A Scale advance is only available to creators (independent artists and labels, songwriters, producers) in the USA, Canada and the United Kingdom"; and "If you are not already earning digital sound recording royalties through Stem, you must agree to transfer your catalog to Stem before an advance can be issued."
How long does a Stem deal run, and what happens when it ends?
The License Period for each release starts when Stem begins exploiting it and runs five years, then renews automatically for successive twelve-month periods unless the customer gives written notice at least sixty days before the end of the current one. On expiry or termination Stem directs the platforms to remove the Content, with a condition: "if, as of the last day of any Contract Period in which your notice of termination is given, your account hereunder is in an unrecouped position, the License Period will continue until the last day of the calendar month in which your account is fully recouped". The licence is exclusive and covers monetisation of user-generated content, while the customer "retains all ownership rights in the Content". Stem may also end it "at any time without cause upon ten (10) days written notice", and the parity belongs in the same breath: LabelGrid may terminate a membership or subscription for any reason by notice to your registered email, at least as broad a right. Ours is non-exclusive, and a standard plan ends whenever you tell us in writing.
How do royalty accounting and splits work on each platform?
Stem accounts monthly: statements are "rendered via email to an address designated by you within sixty (60) days of the end of each calendar month", each Claiming Party accounted to separately, and their homepage says every shareholder gets an individual dashboard showing what they are paid and when. Payment waits on the roster being complete: Stem "will not process payments for any Content" until every designated Claiming Party has subscribed and confirmed its share. Two money-path points carry parity. Stem pays once an earned balance reaches "at least One Hundred U.S. Dollars (US$100)", and LabelGrid may require a threshold of its own, which we notify you of if it applies to your account, carrying smaller balances into a later cycle; their payees are "responsible for any bank fees or other charges related to any such payments", and we pass bank-side and intermediary charges through too, though LabelGrid adds no payout or withdrawal fee of its own. Statements, payouts and automated splits run from Basic up and on every API tier.
What does Stem offer labels and rights owners?
Stem markets Royalty Services to rights owners through its own application form, and on 18 September 2026 the apply.stem.is/royalty-services/ link redirected to tone.is, a separate product branded Tone whose footer renders "© 2026 Tone Pay, Inc." and which calls itself "The full-stack solution for music rights owners". Tone sells that platform on a subscription set by an Order Form, where "Subscription Fees are generally based on factors such as the number of contracts created in the Service, the number of Payees invited by the Client, the number of sales sources". The call to action is "Book a demo", and no price appeared on the 12 tone.is pages we captured that day. LabelGrid's two offers for this buyer are Imprint, the white-label portal on your brand and domain, scoped at onboarding and currently by waiting list, and Engine, the API, available now with published flat yearly fees on its three standard tiers.
What else does the Stem agreement cover?
Three things a reader of the Terms should know. Publishing is an opt-in checkbox letting Stem collect performance, mechanical, sync and similar monies for the Composition, and the same clause states the current limit: "Currently Stem only accounts for royalties in connection with downloads on iTunes. In the event other music publishing monies are included in Gross Revenue, such amounts will not be accounted to you separately." On platform settings, the customer agrees that on request "you will permit Stem to access Artist's 'Spotify for Artists' (or similar) feature on such Artist's Spotify account enabling Stem to monitor and toggle 'Discovery' (or similar) mode thereon". And the agreement is modular, incorporating "any applicable Cash Advance Addendum" and "any Physical Distribution Addendum". LabelGrid does not administer publishing.
What if my business does not fit LabelGrid's published plans?
There is a route, and its existence is public even though the numbers are not. Custom deals are for a business that has outgrown the ceilings of the published plans on tracks, on labels, or on monthly royalty income. Negotiable: caps and ceilings, platform fees, bespoke packaging such as bulk label pricing for an operation running thousands of single-label artists, custom terms, and in special cases royalty retention. Custom Distribution covers up to 2,000 tracks and the cap is raised inside the deal. The figures are agreed under NDA.