COMMON QUESTIONS
Frequently Asked Questions
What kind of API is it?
It is a REST API that speaks JSON over HTTPS. Every endpoint lives under https://api.labelgrid.com/api/public. You authenticate with an API token sent as a bearer token in the Authorization header, so curl, your existing HTTP client, or the standard library in any language works on the first call, with nothing to install.
Can I white-label the platform?
Yes, two ways. Build your own interface on the API, or launch Imprint, our ready-made white-label portal, on your own domain with no code: your domain, your logo, your exact colors and fonts, your own plans and prices, and customer billing on your own Stripe account. Both run on the same delivery and accounting, and the same DSP connections, so your artists and labels see your brand from sign-up to payout and never see LabelGrid. Imprint is onboarding resellers now through a waiting list, with hands-on setup help for every new portal. See the white-label and API page for detail.
What does the API cost?
API access requires an API plan: Starter API ($139/mo), Growth API ($389/mo), Scale API ($879/mo), or Custom API ($2,149+/mo), billed yearly. Every one of those figures is published: Starter includes 3,000 tracks, 5 label portals and royalty processing up to $35k a month; Growth 10,000 tracks, 25 portals and up to $115k; Scale 25,000 tracks, 100 portals and up to $350k with a dedicated technical account manager; Custom API is scoped with bespoke track limits and unlimited labels. Every tier carries a first response within 2 business days, and label packs add portals on any tier. All API plans include 95% royalty retention on LabelGrid's DSP deals and 100% on your own direct deals. See the pricing page for details.
Which DSPs can I deliver to?
LabelGrid delivers to all major digital service providers, including Spotify, Apple Music, Amazon Music, Deezer, Tidal, YouTube Music, TikTok, and Instagram. As a Spotify Preferred distributor and a Merlin member, LabelGrid offers priority delivery and editorial pitching tools. The same network is available through the API.
What happens when my catalog outgrows an API plan?
You move up a tier. Starter includes 3,000 tracks and 5 label portals, Growth 10,000 tracks and 25 portals, Scale 25,000 tracks and 100 portals, and Custom API is scoped with bespoke track limits and unlimited labels. Label portals also expand in place on any tier with a label pack: +5 for $28 on Starter, +10 for $90 on Growth, +25 for $170 on Scale. Monthly royalty processing follows the tier too, up to $35k on Starter, $115k on Growth and $350k on Scale, and Custom API is agreed with you.
What support do API plans include?
Every API tier includes email support with a first response within 2 business days. Scale API adds a named technical account manager on the same 2-business-day SLA, and Custom API is supported on terms agreed with you.
Can I see the API before I pay for a plan?
Yes. The full endpoint reference is public at api.labelgrid.com/docs/api: every path and method, with no login, no demo call and no form. API pricing is published too, so you can size a plan from the same reading. The sandbox comes with an API plan and needs an account with API features enabled.
