COMMON QUESTIONS
Frequently Asked Questions
Do I need my own Stripe account?
Yes, and that's the point. Customer payments settle to your Stripe account, not to an intermediary. You're the merchant your customers see, and your revenue never routes through LabelGrid.
Can I give different artists different deals?
Yes. Royalty terms live on your plans as defaults: share, schedule, threshold, clearing window. Any individual customer can be overridden when you negotiate something specific.
What happens when a customer's card fails?
Stripe retries intelligently, and the portal follows up so the subscription recovers without you noticing most failures. Persistent failures surface clearly instead of silently piling up.
How do my artists actually receive money?
They complete a short payout onboarding under your brand, where Stripe verifies identity and banking details. From then on, their share arrives per the schedule you set, with a statement attached.
Is all of this included?
Payments ship with Imprint from day one. Join the waiting list and you'll be onboarded with payments enabled.


